CANCELLATIONS, DEPOSITS, COVID & SICKNESS
A deposit will be taken to secure your appointment for make-overs, makeup courses, hair courses, makeup lessons, makeup vouchers, bridal trials and beauty treatments, deposits and fees are non-refundable.
No shows or on the day cancellation or with less than 48 hours notice for any bookings, will lose the full deposit and will be liable to pay the full amount of the total missed booking fee.
If your booking is postponed by Makeup Manchester due to Covid-19 infection, isolation or lockdown, then your deposit will be transferred to the next available date. If you cannot make your appointment due to Covid-19 infection or isolation, you can transfer the deposit to the next available date, you can do this one time only. You will be required to send the official NHS proof of your Covid illness or isolation status.
If you cannot make the appointment due to illness (not Covid related) then your deposit will be transferred to the next available date. You can do this one time only. You will be required to show official NHS proof of sickness.
Payments for makeup lessons, bridal trials and glams are requested in full at the time of booking to avoid no-shows and last minute cancellations. We reserve the right to remove any bookings that have not been paid inadvance.
Please call 07840043753 or contact us via our online form at the earliest moment to cancel any appointment.
We reserve the right to change our T&Cs from time to time, please look for any updated information as this may effect your booking.
Makeup Course Deposits & Cancellations:
A deposit of £100 will be taken to secure a place on our pro makeup courses. The remainder of any course fees must be paid at least two weeks before the course starts. Failure to pay the remaining fee on time will mean you lose your place and deposit.
Deposits and fees are non-refundable but can sometimes be transferred to another date, but only with prior agreement from Makeup Manchester.
There is a £25 accreditation fee that is not included in the course prices. You are required to bring your own models to work on, or you can work on yourself.
We reserve the right to change advertised or agreed course dates if necessary or if the minimum numbers required to run the course are not met. In this case alternative dates will be offered and the deposit transferred.
If your makeup course is postponed by Makeup Manchester due to Covid-19 infection, isolation or lockdown, then your deposit will be transferred to the next available course date. If you cannot make the course due to Covid-19 infection or isolation, you can transfer the deposit to the next course, you can do this one time only. You will be required to send the official NHS proof of your Covid illness or isolation status.
If you cannot make the course due to illness then your deposit will be transferred to the next available course date. You can do this one time only. You will be required to show official NHS proof of sickness.
Bridal deposits & cancellations:
Bridal trials are paid on the day of the trial and are not deductible from the final bridal price. We recommend a trial 3-6 months before the wedding. You will be required to have another trial if you book your trial over 12 months before the wedding day.
To book your wedding date with us a £100 deposit will be taken to secure the booking. Cancellation prior to 12 months before the date will get a full refund, otherwise the deposit is non-refundable. The final amount is due 4 weeks before the wedding date.
If your party requires extra artists to achieve the numbers in time, there will be an additional artist cost, plus any travel expenses.
After the trial, in the very unlikely event that your Makeup Manchester artist could not make the day, we will offer you offer an alternative artist from our team to cover your day. If you have already changed your wedding date and then we cannot make your new date, unfortunately your deposit will be non-refundable.
If your wedding is postponed or cancelled by you at short notice (less than 12 months) due to Covid-19 infection, isolation, restriction changes your deposit will unfortunately, not be refundable.
If your wedding is postponed or cancelled due to a national lockdown and weddings aren’t allowed, then your deposit can be moved to another date. This can be done one time only. If we cannot make your new date unfortunately, your deposit will not be refundable.
If Makeup Manchester cannot make your wedding due to Covid-19 infection or isolation of your artist, we will endeavour to find a replacement for you but this is not guaranteed and we will refund your deposit.
We reserve the right to remove bookings if a deposit hasn’t been paid, even if you have had a trial. Prices quoted are based on group bookings (min one bride and three adult guests having hair and makeup), if your party down sizes the prices will change too.
Once you have paid your final payment if your numbers change unfortunately we do not offer refunds.
Makeup lessons & vouchers:
Makeup lesson vouchers are valid for 6 months and are non-refundable. Should you require an extension, you need to contact us before the expiry date, a fee of £30 will need to be paid to extend a voucher. Early booking is recommended to avoid disappointment. Saturdays are our busiest time and appointments go quickly all year round. No shows or cancellations on the day or within 48hrs will render the voucher invalid.
Makeup lessons are non-spectator, please book a group lesson if you would like to bring a friend with you.
If you have booked a group lesson and you downsize for any reason, or one or more of your party can’t make the booking, unfortunately we do not offer part credits or refunds on any vouchers or bookings..
If your lesson is postponed or cancelled by you at short notice (less than 48hrs) due to Covid-19 infection, isolation, restriction changes you can move your lesson once to a new date. We will require NHS proof of your Covid status.
If your lesson is postponed or cancelled due to a national lockdown and close contact aren’t allowed, then your lesson can be moved to another date. This can be done one time only. If we cannot make your new date unfortunately, your voucher will not be refundable.
If Makeup Manchester cannot make your lesson due to Covid-19 infection or isolation of your artist, we will book you in at the next possible date.
We reserve the right to remove bookings if a deposit hasn’t been paid in advance.
Going Out Glams Deposits & Cancellations
We take a deposit to secure your booking, deposits are non-refundable. In the very unlikely event that your Makeup Manchester artist could not make the day, we will offer you a full refund of deposit paid or offer an alternative artist from our team to cover your day.
If your event is cancelled by you at short notice due to Covid-19 infection, isolation or lockdown, your deposit will not be refundable.
If Makeup Manchester cannot make your event due to Covid-19 infection, isolation or lockdown, we will endeavour to find a replacement for you but this is not guaranteed and we will refund your deposit.
We reserve the right to remove bookings if a deposit or fee hasn’t been paid inadvance. Prices quoted are based on group bookings, if your party down sizes the prices will change too.
UPDATE: We will be fully open from April 12th 2021 on the guidance of the UK government. Thank you to all our lovely customers for your continued support and understanding at this very uncertain time.
Site Terms and Privacy
All material including images, text, artwork and design is copyright of or licensed to Makeup Manchester Ltd and may not be reproduced elsewhere without explicit written permission. If you require such permission, please contact us.
PRIVACY AND DATA PROTECTION
We take your privacy and personal information very seriously and will handle any data we collect from you carefully, confidentially, securely and use them solely for the administration of our business.
When you visit, register or book services with us you may be asked to provide certain information about yourself including your name and contact details.
By completing and sending a booking form, you are agreeing that we may contact you via the channels you provide (phone and/or email) you always have the right to remove your data from our files. To do this simply contact us.
We do not store credit card details nor will we share any data you provide through this site with any third-party unless you authorise us to do so, or we are required to do so by law.
You may unsubscribe from our newsletter at anytime by contacting us or using the Unsubscribe link.
Your privacy is important to us. We value your privacy and want to be clear about the data we collect about you.
- Information we collect
When contacting us or filling in our Booking Form
What we collect: Your name and email address. You may also choose to provide your telephone number, business name and address.
Any other information you voluntarily submit in your messages to us. This may be in relation to information, products and services you are requesting from us.
How we collect it: When you send us a message via our contact form, by emailing or telephoning us directly, or when you communicate with us via social media.
When signing up to our Newsletter
What we collect: Your email address.
How we collect it: By you, the client filling out the ‘Subscribe to our newsletter’ form on our website. That information is then added to our mailing database. You have the right to unsubscribe from this newsletter at any time by clicking the ‘unsubscribe button’ on the email or contacting us directly at email@example.com
As our client
What we collect: Any other information that we request from you or retain in relation to products and services we are providing for you. This may include your contact details; a record of the products and services we provide to you and the fees you’ve paid.
How we collect it: Communications we have with you via email, telephone or in person.
When visiting our website
What we collect: Information about your computer or device and about your visits to, and use of, this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views). This data is considered “non-identifying information”, as it does not personally identify you on its own.
- How we use your information
We may use your information where processing is necessary for legitimate business interests in:
a) providing you with information you are requesting from us as our client or potential client; providing you with our newsletter upon request
We may use your information where processing is necessary for the performance of a contract with you:
a) in relation to providing you with products and services as our client;
b) to request payment from you for our products and services; or
c) because you have asked us to provide information or a quotation before entering into a contract with us.
We may also use your information where processing is necessary for our compliance with a legal obligation.
- Who may receive your information
Information we receive may be shared with our employees and our service providers.
We may share information about you with our service providers who store or use this information solely as required to provide services to us or on our behalf. Our service providers include email, analytics tracking, our freelance makeup artists and beauticians.
Please note that we may be required to share certain information with government and law enforcement agencies to fulfil our contractual or legal obligations.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
- Your privacy choices & rights
You are entitled to access, correct and update any personal informational we hold about you, and to request this information be deleted. You are also entitled to restrict or object to our use of your data.
If you would like to exercise these rights, please contact us in writing with your request. We will respond to your requests within one calendar month.
Please note that we may be required to retain certain information to comply with a legal obligation. Additionally, where requests are manifestly unfounded or excessive, we may charge a proportionate fee and will advise you of this fee.
- How we secure your information
We work hard to protect the personal information that we hold about you and are committed to taking appropriate technical and organisational measures to protect your personal information from accidental loss, misuse, unauthorised access or disclosure, alteration and/or destruction.
Please note that, although we make every effort to protect the personal information that you provide to us, the transmission of data over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of information transmitted via our website and that any such transmission is at your own risk.
- Data retention
We only retain your personal information for as long as is necessary or permitted given the purposes for which it was collected.
The criteria we use to determine our retention periods includes the length of time we have an on-going relationship or contract with you to provide our services and our legal obligations regarding the information.
- Cross-border transfers
Your personal information may be stored and processed by our service providers outside of the European Economic Area (EEA). We have contracts with all our service providers to ensure that, when personal data is stored or processed outside of the EEA, it remains protected by appropriate safeguards in line with EU law.
- Links to other websites
We occasionally share links to other websites that are not operated by us. Please be aware that our inclusion of a link on our website does not imply our endorsement of the linked site or service.
We have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
- Policy updates & contacting us
If you have any concerns or questions about how we handle your data and personal information, please contact us. We also welcome your suggestions and feedback about this policy.
You may contact our Data Controller at firstname.lastname@example.org or you can write to us at the following address: Makeup Manchester, Studio M, 4th Floor, 8 Lower Ormond St, Manchester, M1 5QF
You have the right to lodge a complaint with the UK regulator, the Information Commissioner’s Office. Please visit ico.org.uk/concerns/ to find out more.
This policy is effective as of 23rd May 2018.