CANCELLATIONS & DEPOSITS
A deposit will be taken to secure your appointment for make-overs, makeup courses, hair courses, makeup lessons, bridal trials and beauty treatments, deposits are non-refundable but can be transferable with prior agreement.
No shows or on the day cancellations for any bookings will lose the full deposit and will be liable to pay the full amount of the total missed booking fee.
Cancellations of any services by Makeup Manchester for any reason, an alternative appointment date will be offered and any deposit will be transferred.
If any lessons, courses, bridal trials, weddings or appointments are postponed due to Covid-19 restrictions or illness, the deposit can be used against a future booking or your gift voucher can be extended.
Makeup Course Deposits:
A deposit of £100 will be taken to secure a place on our pro makeup courses. The remainder of any course fees must be paid at least two weeks before the course starts. Deposits are non-refundable but can be transferred to another date with prior agreement from Makeup Manchester. We reserve the right to change advertised course dates if necessary.
Bridal deposits & cancellations:
Bridal trials are paid on the day of the trial and are not deductible from the final bridal price.
To book your wedding date with us a £100 deposit will be taken to secure the booking. Cancellation prior to 12 months before the date will get a full refund, otherwise the deposit is non-refundable.
In the very unlikely event that your Makeup Manchester artist could not make the day, we will offer you a full refund of trials paid for and arrange for an alternative artist from our team to cover your day.
Beauty at the Studio Cancellations:
More than 24hours notice given: appointment reschedule without losing the deposit
Less than 24hrs notice: reschedule appointment but full amount of treatment needs to be paid to secure another appointment
No show: Will lose the deposit entirely and will need to pay the full appointment amount.
Cancellations for any reason after the mentioned timescales are only subject to refunds or reschedule at Makeup Manchester’s discretion.
Makeup lessons & vouchers:
Makeup lesson vouchers are valid for 6 months. Should you require an extension, you need to contact us before the expiry date, a fee of £30 will need to be paid to extend a voucher. Early booking is recommended to avoid disappointment. Saturdays are our busiest time and appointments go quickly all year round. No shows or cancellations on the day will render the voucher invalid. Please call 07840043753 or contact us at the earliest moment to cancel any appointment.
UPDATE: We will be fully open across tiers 1, 2 & 3 on the guidance of the UK government. Anyone that was booked in during lockdown will be offered a voucher extension for free. If you have paid a deposit, we will transfer to a new date of your choice. Thank you to all our lovely customers for your continued support and understanding at this very uncertain time.
Site Terms and Privacy
All material including images, text, artwork and design is copyright of or licensed to Makeup Manchester Ltd and may not be reproduced elsewhere without explicit written permission. If you require such permission, please contact us.
PRIVACY AND DATA PROTECTION
We take your privacy and personal information very seriously and will handle any data we collect from you carefully, confidentially, securely and use them solely for the administration of our business.
When you visit, register or book services with us you may be asked to provide certain information about yourself including your name and contact details.
By completing and sending a booking form, you are agreeing that we may contact you via the channels you provide (phone and/or email) you always have the right to remove your data from our files. To do this simply contact us.
We do not store credit card details nor will we share any data you provide through this site with any third-party unless you authorise us to do so, or we are required to do so by law.
You may unsubscribe from our newsletter at anytime by contacting us or using the Unsubscribe link.
Your privacy is important to us. We value your privacy and want to be clear about the data we collect about you.
- Information we collect
When contacting us or filling in our Booking Form
What we collect: Your name and email address. You may also choose to provide your telephone number, business name and address.
Any other information you voluntarily submit in your messages to us. This may be in relation to information, products and services you are requesting from us.
How we collect it: When you send us a message via our contact form, by emailing or telephoning us directly, or when you communicate with us via social media.
When signing up to our Newsletter
What we collect: Your email address.
How we collect it: By you, the client filling out the ‘Subscribe to our newsletter’ form on our website. That information is then added to our mailing database. You have the right to unsubscribe from this newsletter at any time by clicking the ‘unsubscribe button’ on the email or contacting us directly at email@example.com
As our client
What we collect: Any other information that we request from you or retain in relation to products and services we are providing for you. This may include your contact details; a record of the products and services we provide to you and the fees you’ve paid.
How we collect it: Communications we have with you via email, telephone or in person.
When visiting our website
What we collect: Information about your computer or device and about your visits to, and use of, this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views). This data is considered “non-identifying information”, as it does not personally identify you on its own.
- How we use your information
We may use your information where processing is necessary for legitimate business interests in:
a) providing you with information you are requesting from us as our client or potential client; providing you with our newsletter upon request
We may use your information where processing is necessary for the performance of a contract with you:
a) in relation to providing you with products and services as our client;
b) to request payment from you for our products and services; or
c) because you have asked us to provide information or a quotation before entering into a contract with us.
We may also use your information where processing is necessary for our compliance with a legal obligation.
- Who may receive your information
Information we receive may be shared with our employees and our service providers.
We may share information about you with our service providers who store or use this information solely as required to provide services to us or on our behalf. Our service providers include email, analytics tracking, our freelance makeup artists and beauticians.
Please note that we may be required to share certain information with government and law enforcement agencies to fulfil our contractual or legal obligations.
We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.
- Your privacy choices & rights
You are entitled to access, correct and update any personal informational we hold about you, and to request this information be deleted. You are also entitled to restrict or object to our use of your data.
If you would like to exercise these rights, please contact us in writing with your request. We will respond to your requests within one calendar month.
Please note that we may be required to retain certain information to comply with a legal obligation. Additionally, where requests are manifestly unfounded or excessive, we may charge a proportionate fee and will advise you of this fee.
- How we secure your information
We work hard to protect the personal information that we hold about you and are committed to taking appropriate technical and organisational measures to protect your personal information from accidental loss, misuse, unauthorised access or disclosure, alteration and/or destruction.
Please note that, although we make every effort to protect the personal information that you provide to us, the transmission of data over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of information transmitted via our website and that any such transmission is at your own risk.
- Data retention
We only retain your personal information for as long as is necessary or permitted given the purposes for which it was collected.
The criteria we use to determine our retention periods includes the length of time we have an on-going relationship or contract with you to provide our services and our legal obligations regarding the information.
- Cross-border transfers
Your personal information may be stored and processed by our service providers outside of the European Economic Area (EEA). We have contracts with all our service providers to ensure that, when personal data is stored or processed outside of the EEA, it remains protected by appropriate safeguards in line with EU law.
- Links to other websites
We occasionally share links to other websites that are not operated by us. Please be aware that our inclusion of a link on our website does not imply our endorsement of the linked site or service.
We have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
- Policy updates & contacting us
If you have any concerns or questions about how we handle your data and personal information, please contact us. We also welcome your suggestions and feedback about this policy.
You may contact our Data Controller at firstname.lastname@example.org or you can write to us at the following address: Makeup Manchester, Studio M, 4th Floor, 8 Lower Ormond St, Manchester, M1 5QF
You have the right to lodge a complaint with the UK regulator, the Information Commissioner’s Office. Please visit ico.org.uk/concerns/ to find out more.
This policy is effective as of 23rd May 2018.